Online Banking

Online Banking Agreement

This agreement describes your rights and obligations as a user of Online Banking. It also describes the rights and obligations of Neighborhood National Bank of Mora. Please read this Agreement carefully.


The terms and conditions of the deposit agreements and disclosures for each of your NNB accounts, as well as your other agreements with NNB, such as loans, continue to apply notwithstanding anything to the contrary in this Agreement.

This Agreement is also subject to applicable federal laws and the laws of the State of Minnesota (except to the extent this Agreement can and does vary such rules or laws). If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect. The headings in this Agreement do not govern the interpretation of the provisions but are included for your convenience or reference only. Any waiver (express or implied) by either party of any default or breach of this Agreement must be in writing and shall not constitute a waiver of any other or subsequent default or breach. You may not assign this Agreement. This Agreement is binding upon the parties hereto, their heirs, fiduciaries, successors, and assigns. Certain of the obligations of the parties pursuant to this Agreement will by their nature continue beyond termination, cancellation or expiration of this Agreement.


The following definitions apply in this Agreement. "Online Banking" is the internet-based service providing access to your account(s); "Online Account" means any NNB account from which you will be conducting transactions and"Password" is the code sent to you by NNB for use during the initial sign-on that establishes your connection. "Time of day" references are to Central Standard Time or CentralDaylight Time, as applicable. "We" or "Us" refer to Neighborhood National Bank of Mora. "You" or "Your" refer to the person(s) or entity subscribing hereto.

What You Can Do

The following Online Banking transactions may be performed:

  • Funds Transfers. You may use Online Banking to perform unlimited funds transfers from your NNB checking accounts or savings accounts to other NNB checking accounts or savings accounts. You may transfer from your NNB checking or savings account to make loan payments. Note: This Agreement imposes no restrictions on the number of transactions from NNB accounts or the amounts which may be transferred, but certain limits and restrictions on the frequency of transfers may be applicable with respect to the particular types of accounts subject to this Agreement, particularly NNB Savings and all Money Market accounts. Please refer to the disclosure documents you received at the time these accounts were established for more detailed information on limitations and restrictions applicable hereto.
  • Balance Inquiries. You may use Online Banking to check the current balance and other account information on all deposit accounts and most loan accounts.
  • View accounts and transaction history.
  • Verify deposits.
  • See if a specific check has cleared.
  • Make loan payments.
  • Check loan payment information.
  • View interest information.
  • Verify sufficient funds availability.
  • Change your password online.
  • Retrieve up to 18 prior checking statements (need Adobe Acrobat to view).

Access to Services:

You will gain access to your Accounts through the use of your Internet-enabled device, your Internet Service Provider, your user code and your password.

Hours of Operation

The Services are available 24 hours a day, seven days a week, except during special maintenance periods. For purposes of transactions, those received after 5:00 p.m. on business days, and all transactions which are requested on weekends or holidays which NNB chooses to remain closed, will be processed on the next NNB business day. NNB's business day begins at 9:00 a.m.

If the online banking system is down, we will make an attempt to provide notification on the website when service will be restored.  We will determine what notification needs to be made based on anticipated length of downtime.  We cannot verify communication connections and will not be able to provide notification if those connections are disabled.  If you need service while the online banking system is down, users can contact the nearest branch and speak with a teller or customer service representative.

Use of Your Password

NNB sends you a Password for use during the initial sign-on; then for security purposes, you are required to change your Password after the initial sign-on. You determine what Password you will use and the identity of your Password is not communicated to us. You agree that we are authorized to act on instructions received under your Password. You agree not to allow anyone to gain access to the Online Banking System or to let anyone know your Password. Upon three (3) unsuccessful attempts at authorization to use the system, you must contact us to have your Password reset or to obtain a new temporary Password, or you can utilize the password reset function within the online banking system and a valid email address. You agree to assume responsibility for all transactions up to the limits allowed by applicable law.

Stolen Password

If your Password has been lost, stolen, or you believe that someone has transferred or may transfer money from your account without your permission, call us immediately at 320-679-3100 or visit a location close to you.

8:30 a.m. - 4:30 p.m. (Central Standard Time).

Data Protection

Customers of the online banking application should take measures to ensure their personal computer has been updated with the most recent virus definition files for their anti-virus software.  Customers should also implement the use of a firewall, if available to them, and should also ensure that their personal computer has spyware software installed to help prevent fraud and theft of private information via the internet.

General Terms

Changes to Charges, Fees or Other Terms: We reserve the right to change the charges, fees or other terms described in this Online Access Agreement. When changes are made to any fees, charges, or other material terms, we will update this Online Access Agreement, and send a notice to you at the address shown on our records. The notice will be mailed to you by first-class mail at your last known address at least thirty (30) days in advance of the effective date of any additional fees for online transactions, or of any stricter limits on the type, amount or frequency of transactions or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. If such a change is made, and it can be disclosed without jeopardizing the security of the system, we will provide you with a written notice within thirty (30) days after the change. As always, you may choose to accept or decline changes by continuing or discontinuing the accounts or services to which these changes relate. Changes to fees applicable to specific accounts are governed by the applicable Deposit Account Disclosure and Schedule of Services and Fees. You agree that all charges will be deducted from a designated NNB checking account of your choice.

Errors and Questions: In case of errors or questions regarding Online Banking, call NNB at 320-679-3100 or write us at

Neighborhood National Bank
Attention: Customer Service
P.O. Box 88
Mora, MN 55051

Telephone us at the telephone number or write us at the address shown as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement.  We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

  • Tell us your name and account number (if any).
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require you to send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, or a foreign-initiated transfer) to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.  An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

We will tell you the results by phone or in writing within three business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.

Other Agreements

In addition to this agreement, you and NNB agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of Online Banking is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you opened your accounts at NNB, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures.

NNB's Responsibility to Its Customers

NNB will be responsible for your actual losses if they were directly caused by our failure to:

  • Complete an Electronic Funds Transfer as properly requested.
  • Cancel an Electronic Funds Transfer as properly requested. However, we will not be responsible for your losses if:
  • Through no fault of NNB, the transaction would have caused you to exceed your available credit.
  • Through no fault of NNB, you do not have enough money in your account to make the transfer.
  • Circumstances beyond our control (e.g., fire, flood, power outage, equipment or technical failure or breakdown) which prevents the transfer, despite reasonable precautions we have taken.
  • There is a hold on your account, or if access to your account is blocked in accordance with banking policy.
  • Your funds are subject to legal process or other encumbrance restricting transfer.
  • Your transfer authorization terminates by operation of law.
  • You believe someone has accessed your accounts without your permission and you fail to notify us immediately.
  • You have not properly followed the scheduling instructions on how to make a transfer included in this Agreement.
  • We have received incomplete or inaccurate information from you or a third party involving the account or transfer.
  • We have reasonable basis for believing that unauthorized use of your Password or account has occurred or may be occurring, or if you default under this Agreement, the Deposit Account Agreement, a credit agreement, or any other agreement with us, or if we or you terminate this Agreement.

There may be other exceptions stated in this agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.

If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.

Third Party Disclosure

We will disclose information to third parties about your account or the transfers that you make:

  • Where it is necessary for completing transfers.
  • To verify the existence and the condition of your account for a third party, such as a credit bureau or merchant.
  • To comply with government or court orders, or other reporting requirements.
  • If you give us your written permission.
  • To affiliated subsidiary companies of NNB Banks.

Information concerning your account history with NNB will be shared within the NNB organization. Other information, including information you have given us as a part of an application for one of our products or services, or information we have received from a credit bureau or third party, also may be shared among affiliated companies or subsidiaries within the organization.


You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account. If your statement shows transfers that you did not make, notify NNB immediately by calling us at 320-679-3100, Monday through Friday from 8:30 a.m. to 4:30 p.m. (Central Standard Time) or writing NNB at:

Neighborhood National Bank
Attention: Customer Service
P.O. Box 88
Mora, MN 55051

Inactivity / Termination

You are responsible for complying with all terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services. We can terminate your Online Banking privileges under this Agreement without notice to you if you do not pay any fee required by this Agreement when due, if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of Online Banking for any other reason.

To cancel Online Banking access, you must notify NNB and provide your name, address, and the effective date if you are discontinuing Online Banking.  You may notify NNB by one of the following methods:

  • By calling 320-679-3100 Monday through Friday from 8:30 a.m. to 4:30 p.m. Central Standard Time.
  • By writing a letter and sending it to the following address:

Neighborhood National Bank
Attention: Customer Service
P.O. Box 88
Mora, MN 55051

Governing Law

This Agreement is governed by the laws of the State of Minnesota and applicable federal law.

Fee Schedule

  • NNB offers the benefits and convenience of Online Banking services to you for free.

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