Text & Email Alerts

Text Alert LP.png

E-mail and text alerts are now available through online banking! These alerts allow customers to keep track of their accounts and transactions in a convenient manner and can help eliminate the need to call our offices about account balances and certain transactions.

You can set up and customize your alerts for each account through your online banking. Customer Service can also set up the alerts for you. This is a free service that is automatically available to all online banking customers.

Summary

ALERTS CURRENTLY AVAILABLE

  • Currently there are two alert options available for your Checking and Savings account via online banking: a Low Balance alert and a Deposit alert
  • The Low Balance alert will alert you if your account falls below a $ amount that you set.
  • The Deposit alert will alert you every time a deposit posts to your account.
  • Also available are Loan alerts that will give you three options: Loan Maturity, Loan Payment Due and Loan Past Due Alert

HOW TO SET UP AN ALERT

  1. Click on eAlerts within your online banking
  2. Click on CHECKING(0), SAVINGS(0) or LOAN(0) within the window that pops up
  3. Click on Setup New Alert
  4. Select desired alert type:

For Checking and Savings Deposit Alert:

When setting up a checking or savings deposit alert you must select the account it applies to, select how often (in minutes) you want it to check for a deposit, select whether you want an Email or Text alert, and enter either your email address or your phone number and carrier (i.e. Sprint, AT&T, Verizon, etc). Then click Finish.

For Low Balance Alert:

When setting up a low balance alert you must select the account it applies to, the $ amount that your account falls under before an alert is sent, select how often (in minutes) you want it to check the balance, select whether you want an Email or Text alert, and enter either your email address or your phone number and carrier (i.e. Sprint, AT&T, Verizon). Click Finish.

For Loan Maturity, Loan Past Due Payment or Loan Payment Due:

When setting up one of the above alerts, you must select the loan account it applies to, select how often (in minutes) you want it to check and select whether you want Email or Text alert, and enter your email address or your phone number and the carrier (i.e. Sprint, AT&T, Verizon). Click Finish.

A confirmation screen will come up to verify that the alert is set up the way that you want. Click Done, and your new alert will be fully set up!

EDITING/DELETING AN ALERT

  1. Click on eAlerts within your online banking
  2. Click on CHECKING(0), SAVINGS(0), or LOANS(0) within the window that pops up

To delete:
Simply click the black X under Delete. (The alert cannot be deleted if the alert conditions are currently being met. For example, if the customer has a low balance alert that they wish to delete, they cannot delete the alert while their account is below the specified low balance.)

To edit:
Simply click on the page and pencil under Edit and make the desired changes.

IMPORTANT DETAILS

  • E-mail alerts will send an email to the email address specified by the customer.
  • Text alerts will send a text message to the phone number specified by the customer.
  • Customers do NOT have to be signed up for mobile banking in order to receive text alerts
  • The message does not list any account numbers, balances, or identifying information it simply states that the alert conditions have been met. For example if you have a low balance alert set up the message would say your account has fallen below the desired level.
  • These alerts can only be set up for checking accounts at this time.
  • Alerts that are already set up can easily be edited or deleted through the online banking access.